Kooth mystery shop report out now
We’d all heard of Kooth before, through our schools and through volunteering with Youthwatch (we signpost to it on our mental health page.
We planned and undertook a mystery shop exercise then presented our findings back to Kooth and Trafford Council in July 2021. Overall we found the site helpful and easy to use!
The Kooth mystery shop was quite a daunting task, however I found it to be very enjoyable and was excited to be contributing to mental health services for young people. When it came to presenting our findings, the Kooth representatives were enthusiastic and engaged. I like that they were open and honest about their service and that they were willing to accept our feedback and valued our findings. Overall the experience was challenging but fun, I feel like I have made a difference to help better youth mental health services.
We have now published our findings online, including Kooth’s response to our recommendations (below). We will take another look at Kooth.com in one year and will report to see if anything has changed!
