Annual report 2020 - 21

About this report

Each year we publish our Annual Report, showing the difference we've made to health and social care services. 

Key numbers

• We heard from 307 people this year about their experiences of health and social care.
• We provided advice and information to Over 166,470 people including via our website over the past year.
• We engaged with and supported 115,203 online and 30 people via other methods during the COVID-19 pandemic this year, and had over 65,000 unique page views for our COVID-19 advice and information during the pandemic, as well as 73,341 impressions via Twitter.
• We published 12 reports including performance reports, 5 of which looked at local health and social care services including care homes and dentistry.
• From this, we made 17 recommendations for improvement, as well a offering signposting for residents struggling to access services.
• 36 volunteers helped us to carry out our work. In total, they contributed 450 hours.
• We employ 5 staff 3 full time, 2 part time (4.3FTE).
• We received £124,500 in funding from our Local Authority contract in 2020-21, the same as the previous year