Enter and view at Davyhulme Medical Centre
Davyhulme Medical Centre is a large General Practice comprising eight Doctors providing primary care for approximately 11,800 patients from a purpose built premises in Davyhulme, Manchester.
The Medical Centre is a registered Training Practice and has support from Nursing and Allied Health Professionals, Registrars and a large Administrative team.
An independent Pharmacy is integrated within the premises.
Findings
The Healthwatch Trafford Enter and View Team felt there was a strong sense of leadership within the Davyhulme Medical Centre with processes in place to promote quality care for patient in a calm and efficient way.
Evidence includes:
- Davyhulme Medical Centre is a purpose built surgery on two floors. Ground floor contains all clinical areas, including consulting room, minor operation room, and treatment room; there are 22 consulting rooms on the ground floor. The First floor is for administration. The building is clean and welcoming and has its own car park spaces for 20 vehicles.
- The reception area is well managed in a calm and efficient manner, the environment is accommodating and accessible to patients with disability.
- The Centre operates an open urgent surgery daily from 10.30am – 11.30am and a GP will triage priority where patients are allocated a five minute appointment.
- A nominated GP is ‘on call’ to answer queries from patients and staff.
- Safeguarding and Chaperoning of patients is available on request or if it is felt necessary by Medical Centre.
- The Centre appears to have an active Patient Participation Group (PPG).
Recommendations
To keep patients informed of unavoidable high volume delays during the ‘urgent clinic’ we suggest using the information tag-line at the bottom of the visual display screen informing people of anticipated delay time.
Downloads
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