Patient experience: Manchester Royal Eye Hospital

About this report

We spoke to 170 people about their experiences of services at Manchester Royal Eye Hospital. We carried this work out with Healthwatch Manchester. This report was originally published in October 2015 and updated in October 2016.

Key findings

The majority of feedback we heard was positive, especially for: 

• Quality of care 
• Staff attitudes
• Treatment explanations
• Cleanliness. 

Areas for improvement included waiting times, quality of food, accessibility issues and cleanliness of toilets in the hospital atrium. 

Recommendations

• Length of waiting times to be addressed and minimised where possible and improvements to waiting experience to be made in waiting areas.
• Cleanliness of toilets in atrium to be monitored by CMFT staff on regular basis and improvements made where necessary.
• Accessibility issues to be addressed and the recommendations set out in Healthwatch Trafford report, Getting it Right for Deaf People in Trafford (May 2015) to be implemented.
• Hospital to ensure that medical prescriptions to the outpatients’ pharmacy within a set amount of time of patient completing their medical appointment.
• Hospital to gather patient views on food provided on ward to build on the views gathered during the Healthwatch drop-ins and respond accordingly.