Enter and view at Haylands residential home
J.E.M Care Limited have owned Haylands residential home since 2010. The home provides accommodation and personal care for up to 24 male residents and at the time of our visit there were 22 residents living there.
The home specialises in residential, respite, palliative and dementia care.
Findings
- Although the Manager agreed to mail our relative questionnaires to relatives of residents living at the home. Only one completed questionnaire was returned to us, which informed us that they felt their relative living at Haylands Residential Home were treated with kindness and compassion.
- On gaining entrance to the home, it was bright, warm and odour free, with a variety of notice boards displaying information for residents and visitors.
- On the day of the visit we observed staff members working and engaging in a kindly manner with residents.
- Members of staff we spoke to told us that they were very happy working at the home and that the Manager was extremely approachable, and they felt fully supported by the Management.
- A CQC inspection of Haylands took place in August 2017. Following the inspection, the home was given a ‘Good’ rating. The CQC has yet to inspect the home since the change of ownership. You can access the CQC inspection report on their website.
Recommendations
- Consider providing daily newspapers to enable those residents who are interested to keep informed on current affairs.
- Name badges for staff members to enable visitors to identify staff members quickly and the roles they hold within the home.
Good practice
The Manager does not advocate a 12-hour shift pattern for the staff working at Haylands. The longest shift duty carried out by staff is a nine-hour period, which is the night shift with two members of staff on duty between 11pm to 8am.
Response from Manager regarding staff working 12-hour shifts:
“I don’t feel staff can work well in 12-hour shifts, they are too long, and it puts undue pressure on the staff, in turn this can reflect on the capability of staff to ensure the needs and requirements of our residents are met to the highest standard expected. The wellbeing of the team is paramount to the wellbeing of our residents”.
Downloads
If you require this report in a different format please get in touch and we will see if we can help with this request.
