Annual report 2018-19

About this report

Each year we publish our Annual Report, showing the difference we've made to health and social care services. 

Key numbers

• Over 1,900 people shared their health and social care story with us.
• We have 48 volunteers helping to carry out our work. In total, they gave up over 1,200 hours.
• 34,872 people accessed Healthwatch advice and information on our website, 12,200more than last year.
• We visited 11 services to see and understand people’s experiences of care. We have created reports for each of these including recommendations for improvements.
• We have carried out 7 Trafford Healthwatch 100 surveys, gathering more than 300 responses.
• We have shared 363 news articles, consultations and events on our website via social media to our 3,200+ followers.
• We have held or attended 55 public engagement events to speak to the public in person.
• We have published 16 reports, covering phlebotomy services, Personal Independence. 
• Payments (PIP), service visits, care homes and pharmacy services.