Enter and view at Kara House residential care home
We carried out an enter and view at Kara House residential home, speaking to residents, staff and their families. This report highlights our findings from the visit and the recommendations we put to the service for improvements.
We visited Kara House, which provides accommodation and personal care for up to 39 residents. At the time of our visit there were 27 residents living there.
The home provides personal and dementia care. We were informed by the manager that 95% of the residents at Kara House are living with dementia at varying stages.
Findings
- We left 27 relative questionnaires with the home for mailing out to the residents’ relatives; 10 completed questionnaires were returned to us. These informed us that relatives felt their loved ones at Kara House were treated with kindness and compassion.
- On gaining entrance to the home, it was bright, warm and odour free, with a variety of notice boards displaying information for residents and visitors.
- On the day of the visit we observed staff members working and engaging in a kindly manner with residents.
- Staff members we spoke to told us that they were very happy working at the home, the Registered Manager was extremely approachable, and they felt fully supported by the Management.
- Average costs are £700 per week.
- A CQC inspection of Kara House Residential Care Home took place in June 2018. Following the inspection, the home was given a ‘Good’ rating. You can view the CQC report on their website.
Recommendations
- Review care staff rotas to enable more time to be given to residents requiring one-to-one attention. Please see relative comments on page 14.
- Continue to highlight the dental needs of residents with the commissioners responsible for community dentistry in Trafford. Please see Management comments on page 11.
- Consider sourcing cue cards, to help residents whose first language is not English to communicate their wishes to staff members. Please see page 9 of this report.
- Consider using name badges for all members of staff to enable instant identification for visitors to the home. Please see page 7 of this report.
Downloads
If you require this report in a different format please get in touch and we will see if we can help with this request.
File download
Kara House enter and view report
