Enter and view at Ferrol Lodge
Findings
Ferrol Lodge Care Home Ltd are the owners of Ferrol Lodge.
The home provides accommodation and personal care for up to 23 elderly residents. At the time of the visit there were 21 residents living at the home.
The home provides residential and personal care. We were informed by the Registered Manager that 75% of residents at Ferrol Lodge are living with varying degrees of memory cognitive impairment.
At the time of the visit the Registered Manager had been working at the home for over twenty years and had been in her post as the Registered Manager since 2016.
We left 21 relative questionnaires with the home for mailing out to the residents’ relatives; eight completed questionnaires were returned to us. These informed us that relatives felt their loved ones at Ferrol Lodge were treated with kindness and compassion.
On gaining entrance to the home was warm, inviting and odour free. Information for residents and visitors are displayed on the wall with further information contained in files by the door.
During the visit we noted that staff interacted with residents in a very positive and respectful way.
Staff members we spoke to told us that they were very happy working at the home, the Registered Manager was extremely approachable, and they felt fully supported by the Management.
A CQC inspection of Ferrol Lodge Care Home took place in November 2017. Following the inspection, the home was given a ‘Good’ rating. You can view the report on the CQC website.
Recommendations
We have included Ferrol Lodge's managers response to our recommendations below.
Recommendation: To review the locations of sanitizing gel for visitors entering the home. Please see comments on page 8.
“With regards to the location of sanitising gel, this observation was not discussed during the visit to enable me to action a remedy to this, however upon reading the report steps have been taken to ensure that the sanitiser is visible to visitors but we would not consider it safe to have one positioned in the dining room”
Recommendation: Continue with plans to provide a shower room to give residents the choice of bathing or showering. Please see comments on page 10.
“We have plans in place to replace a bath with a shower instead to ensure that this choice can be offered and this is planned within the year ahead."
Suggestion: To review personalising people’s bedroom doors to support people with orientation around the home. Please see comments on page 10.
“As discussed on the day personalising bedroom doors will be done on a needs assessed and preferred choice basis, as has always been the case. If a resident needs this orientation or just requests to have their door personalised then it will be done”.
Comment: Continue the ongoing refurbishment of residents bedrooms. Please see relative comments on pages 10 & 16.
“In relation to the modernisation of bedrooms, this is taking place already with further improvements to be made over the coming months. We are working hard with this and trying to keep families as up to date as possible via our newsletter, emails and also ensuring the sharing of the evaluation of our own internal quality assurance processes which contained information about the redecoration works”
Downloads
If you require this report in a different format please get in touch and we will see if we can help with this request.
