Annual report 2019 - 20

About this report

Each year we publish our Annual Report, showing the difference we've made to health and social care services. 

Key numbers

• 40 volunteers, helping us to carry out our work. In total they gave up over 950 hours of their time!
• 6 Staff worked as part of the team over the year – part time, full time, temporary and contract work – we had them all.
• £124,500 in funding From Trafford Council in 2019-20, 4.8% more than last year.
• 45,000+ people accessed Healthwatch Trafford information and advice online or contacted us with questions about local support, 20% more than last year.
• 228 families of residents of care homes Were given the opportunity to speak up about the experiences of the homes for their loved ones, a seldom heard group.
• We held 55 public engagement events 183 left us their experience through our website, 3200 people engaged with us though social media and 1445 people engaged with us at community events.
• We published 16 reports about the improvements people would like to see with their health and social care, and from this, we made 26 specific recommendations for improvement.