Enter and view at Woodend care home
We visited Woodend care home and spoke to staff and residents about the care and service they offer. This report contains our findings and recommendations we put forward following the visit.
Woodend Care Home Residential Care Home can provide nursing and residential care for up to 79 older people.
On the day of our visit there were 55 people living at the Home.
The Home provides residential care and dementia and nursing care
Findings
- Residents we observed and listened to appeared comfortable living at the Home.
- Relatives we spoke to on the day of the visit appeared satisfied with the care delivered by staff at the Home.
- Over 93% of the relatives who completed our questionnaire informed us that they felt their loved ones living at Woodend were treated with kindness and compassion.
- The Home is welcoming and staff were approachable.
- We found that staff had concerns about the management at the Home.
- The Home has an open-door policy and visitors were present during our morning session. There is a signing-in book for visitors on arrival at the Home
Recommendations
- Regular review of notices displayed to ensure current and relevant.
- Review of communication between Home Owners [Bupa], management, staff, residents and relatives.
- Despite two coordinators, over 55% of relatives said not enough to occupy residents. Review activities with possible focus on individual activities as well as group activities.
- Inconsistency approach, integration with residents that perhaps could be reviewed with staff and management.
Downloads
File download
Woodend enter and view report
