Enter and view at Serendipity Care Home
Serendipity Care Home provides nursing care for up to 45 older people, 80% of the residents are living with varying degrees of dementia.
On the day of our visit there were 32 people living at the home.
Findings
- Residents we observed on the day appeared protected, calm and relaxed living at the home.
- We collected comments from relatives, which included some negative responses regarding the care their loved ones received at the home, please see page 13 of this report under summary of responses from the relative questionnaires.
- We received 14 completed relative questionnaires, 12 out of the fourteen questionnaires informed us that they felt their loved ones living at Serendipity were treated with kindness and compassion. Two respondents stated that they didn’t know.
- An activity rota displayed the various activities for residents taking place at the home.
- During the visit, we observed some residents playing bingo and others involved in making Christmas table decorations.
- The home’s Manager and two senior staff members have recently completed the ‘Six Steps’1 end of life programme.
- On the day of the visit the home appeared to be well-staffed
- We observed a good interaction between the Manager and staff and residents.
- Staff we spoke to informed us that they felt supported by the Manager and happy working at the home.
Recommendations
Review how information is relayed to relatives about the care staff are delivering to residents with challenging behaviour outside of formal and/or monthly meetings.
Response from the manager:
“We do contact service users’ families via phone straight away and inform them if there is any changes or concerns in their loved ones’ care needs e.g. falls, hospital visits, GP visits, medications changes, behaviour issues, skin integrity etc”.
Consider improving the outside garden space for residents’ use.
Response from the manager:
“We do have garden furniture which is stored away at present to avoid damage to it. In summer we put it out for service users with a shade, staff take our residents’ out and play music, play games and provide drinks and snacks”.
The use of social media has proved useful in keeping residents’ relatives up to date with their loved one’s activities of daily living and we would encourage maximising this approach as far as possible and appropriate.
Response from the manager:
“We use social media to update resident’s families in our boundaries with data protection and information sharing aspects. We are looking into a more secure system and discuss it in residents and relatives’ meetings to find out their opinion on it”
Downloads
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