Enter and view at De Brook Lodge
De Brook Lodge provides care for up to 52 older people, many of the residents are living with varying degrees of dementia.
On the day of our visit there were 46 people living at the home.
Findings
- Residents we observed on the day appeared relaxed, comfortable and interested in their surroundings.
- De Brook Management agreed to mail out Healthwatch Trafford 46 questionnaires to relatives of loved ones living at the home and a total of five completed questionnaires were returned to us. The five questionnaires informed us that they felt their loved ones living at De Brook Lodge were treated with kindness and compassion.
- The home has appointed a Lifestyle Manager to start work at the home shortly who will plan activities to meet the needs and interests of the residents.
- During the visit, we observed some residents playing bingo and others involved in playing skittles and mini table tennis.
- On the day of the visit we observed good interaction between staff and residents.
- Staff we spoke to informed us that they felt supported by the Management and happy working at the home
Recommendations
- Consider providing identification badges for all members of staff. The wearing of ID badges by all staff members is good practice for security and identification purposes, and will let residents and visitors know the names and roles of staff working at the home and further better ongoing relationships.
- Ensure the ‘you said we did’ noticeboard is up to date. To show that residents and relatives comments and ideas have been listened to and acted upon.
- Ensure that staff respond quickly to residents’ requests around toileting.
- Consider increasing communicative interaction between staff and residents as communication plays an essential role in preventing isolation and maintaining a residents mental and physical wellbeing.
Good practice identified
The appointment of a Lifestyle Manager to meet the social needs and interests of the residents.
De Brook’s Lifestyle Manager will have a defined role in the care of residents compared to an activities co-ordinator, the Lifestyle Manager will meet all new and existing residents to assess their interest and social needs.
The staff will also have their interests recorded and this will enable matching staff to residents with similar interests. The social needs of each resident will be added to their care plans and activities can then be planned to meet the needs and interest of the individual.
The introduction of electronic care plans.
This saves staff one and a half hour’s administration per day by enabling them to input immediately what has taken place with each resident and what action has been taken.
The Dementia Bus Virtual Tour as a staff dementia training event.
The Virtual Dementia Tour is a method of giving a person with a healthy brain an experience of what dementia might be like.
This enables staff to undertake routine activities in a manner most suited to those residents with dementia.
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