Enter and view at Manorhey care home
We visited Manorhey care home and spoke to staff and residents about the care and service they offered. This report contains our findings and the recommendations we sent to the home after our visit.
Manorhey care home provides care for up to 83 residents, many of which are living with dementia and require nursing care.
Findings
- Residents we observed on the day appeared comfortable in their surroundings.
- Manorhey Care Centre management agreed to mail out 83 questionnaires to relatives of residents living at the home, 15 completed questionnaires were returned to us. 13 questionnaires informed us that they felt their relatives living at Manorhey were treated with kindness and compassion, one response stated they didn’t know, another stated: “most of the time”.
- The home displayed a plethora of activities for residents to do, including group activities and one-to-one activities.
- On the day and time of the visit we did not observe any organised activities taking place.
- We did see one resident knitting, some listening to music and reading newspapers, other residents were watching television in the communal lounge.
- The home provides Montessori lessons for residents that are living with cognitive and or physical impairments.
- On the day of the visit we observed staff attending and interacting with residents in a calm, caring and pleasant manner.
- Staff we spoke to told us that they were happy working at the home, felt supported by the Management and enjoyed caring for the residents
Recommendations
- Consider improving communication between Management and relatives.
- Consider improving timely response to relatives regarding issues/complaints.
- Consider reviewing if all dementia residents are able to access tactile stimulation.
Good practice identified
The home provides Montessori lesson for residents and the Sonas programme.
The Manager informed us that the home provides Montessori lessons as it is an innovative method of working with older adults living with cognitive and or physical impairments.
The Sonas programme is a therapeutic communication activity primarily for older people. Which focuses on sensory stimulation.
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Manorhey enter and view report
