Enter and view at Lady of the Vale nursing home
Lady of the Vale provides care for up to 39 residents. Many of the residents are living with dementia and require nursing care.
The manager advised us that all the residents at the home are on the 'end of life' pathway.
On the day of our visit there were 35 people living at the home.
Findings
- The entrance to the home is warm and welcoming.
- Residents we observed on the day appeared comfortable in their surroundings.
- Lady of the Vale management agreed to mail out 35 questionnaires to relatives of residents living at the home, 13 completed questionnaires were returned to us. 12 questionnaires informed us that they felt their relatives living at Lady of the Vale were treated with kindness and compassion.
- The Manager informed us that volunteers assist in group activities with residents and that a number of the volunteers are the Sisters of St Joseph who live in the adjoining convent.
- We observed no activities taking place at the time of our visit.
- On the day of the visit we observed staff attending to residents in a calm and caring manner, however, we observed little casual conversation taking place between staff and residents.
- Staff we spoke to told us that they were happy working at the home and enjoyed caring for the residents
Recommendations
- Consider increasing the time that residents spend outside in the garden.
- Consider promoting communicative interaction between staff and residents.
- Consider improving communication between Management and relatives.
Good practice identified
The Manager has produced a booklet titled ‘No one dies alone’ similar to that of a ‘living will’.
The Manager informed us that the booklet has been well received by both residents and relatives at the home and is helping people to have a conversation on preparing for the end of life. The booklet is adhering to that of a living will in as much as it helps residents and relatives to personally input on what they would like and what they would like to happen when a person dies.
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