Enter and view at York Lodge residential home
York Lodge provides residential care for up to 22 people, many of whom are living with dementia.
At the time of our visit there were 22 people living at the home.
Findings
- The entrance to the home is engaging and welcoming. Access is through a side entrance of the building via the garden into a bright conservatory that leads to the main reception area and the Manager’s office.
- The home displayed the various activities and day trips out that are organised for the residents at the home.
- York Lodge has its own minibus which is used to take residents on trips to local areas and further afield. It is also used for taking residents to medical appointments.
- During the visit we observed residents and the day-care citizens playing bingo in the conservatory, others were reading newspapers and speaking to visitors.
- Residents we observed on the day appeared comfortable and happy in their surroundings.
- York Lodge management agreed to mail out 22 questionnaires to relatives of residents living at the home, 9 completed questionnaires were returned to us. All the completed questionnaires informed us that they felt their relatives living at York Lodge were treated with kindness and compassion.
- We observed staff attending to residents in a pleasant and caring manner, we noted that lots of conversations were taking place between staff and residents.
- Staff we spoke to told us that they were happy working at the home and felt supported by the management. We were informed by staff that they knew the residents very well and enjoyed caring for them
Recommendations
- Consider providing identification badges for all members of staff.
- Review the process of ensuring that residents clothes are returned correctly.
Good practice identified
Elderly day care provision
York Lodge is a residential home that delivers a day care service for elderly people living in the surrounding community. This arrangement appears to work very well providing an arena for social interaction between the homes residents and the day care citizens in a safe and pleasant environment.
The day care service is offered seven days a week for people living in Trafford and the surrounding area for either full or half days, for regular visits or only occasionally.
Responding to residents’ feedback
York Lodge displayed an up to date “You said” We did” notice board as evidence that staff are listening to residents and implement changes to reflect this.
Downloads
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