Enter and view at Heathside retirement home
We visited Heathside retirement home to talk to staff and residents to find out more about the service and care on offer. This report contains our findings and recommendations we put to the service following our visit.
Heathside retirement home provides care for up to 30 residents. Over 50% of the residents are living with dementia.
At the time of our visit there were 26 people living at the home.
The home offers long term residential care, short term respite care and a day care service.
Findings
- At the time of the visit the Manager had been employed at the home for nine years. The home does not use agency staff and are able to cover any shifts required from within the staff team. This means there is continuity of staff supporting people.
- The Manager kindly agreed to mail out 26 questionnaires to relatives of residents living at the home, 7 completed questionnaires were returned to us. All questionnaires informed us that they felt their relatives living at Heathside Retirement Home were treated with kindness and compassion.
- On approaching the home, we observed notice boards in the porch showing the large variety of activities that take place and the trips planned for the forthcoming month.
- At the time of the visit ‘pamper sessions’ were taking place, we observed several residents having their hair and nails done.
- Television sets were on in the communal lounge areas but did not dominate the rooms enabling people to hold a conversation.
- On the day of the visit we observed all staff, including the Manager and owner interacting with residents in a caring and kindly manner.
- Staff we spoke to told us that they were very happy working at the home and felt supported by the Manager and the home’s owners.
- A CQC inspection of Heathside took place in July 2018. Following the inspection, the home was given a ‘Good’ rating. You can read the full report on the CQC website.
Recommendations
Consider incorporating into the Heathside newsletters or correspondence with residents’ relatives the “you said, we did”, to demonstrate the action taken by the home regarding issues and suggestions raised.
Good practice identified
- Internet access and the use of technology to connect residents with family members, through Skype ‘face to face’ technology.
- The Manager’s weekly buzzer test to monitor staff response time.
- Cover is provided by in-house staff eliminating the need for agency cover and maintaining continuity of care for residents.
Downloads
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File download
Heathside retirement home enter and view report
