Enter and view at Urmston Manor
We visited Urmston Manor residential home to talk to staff and residents about the service. Read our findings on the home and the recommendations for improvements we put to them.
Urmston Manor residential home provides care for up to 24 residents, some of whom are living with dementia. At the time of our visit there were 24 residents at the home.
Findings
- At the time of the visit Urmston Manor Residential Home had changed ownership. The new Manager is a qualified nurse with 17 years’ experience of working in the care home environment.
- The Manager kindly agreed to mail out 24 questionnaires to relatives of residents living at the home, 16 completed questionnaires were returned to us. All questionnaires informed us that they felt their relatives living at Urmston Manor Residential Home were treated with kindness and compassion.
- On entering the home, there are a variety of notice boards displayed on the walls with information for residents and visitors.
- On the day of the visit we saw staff interacting with residents in a caring and friendly manner.
- We witnessed the Manager speaking to all residents and visitors individually in a manner that was pleasant and considerate.
- Members of staff we spoke to told us that they were very happy working at the home and that the new Manager was extremely approachable and extremely supportive.
- A CQC inspection of Urmston Manor took place in February 2018, under the previous owners. Following the inspection, the home was given a ‘Requires Improvement’ rating, with two out of the five CQC standards requiring improvement. You can view the full report here.
Recommendations
- Review the laundry processes to ensure that all residents clothing is labelled and returned to the right person.
- Consider how staff can ensure that residents are appropriately dressed and in their own clothes.
- Review how often residents requiring hoisting are being supported to access the garden area.
- Review how care staff can encourage and support residents to walk and move around following surgery.
New initiatives introduced by the home
- We were informed that future Urmston Manor interviews for new staff the home will invite a family member and at least one resident to be part of that decision-making process.
- The Manager stated that the home will be introducing new initiative called ‘All together now’, which when the home has in-house training sessions on subjects such as dementia, end of life care, safeguarding, infection control or other specific conditions the training sessions will be opened to the residents and their loved ones to attend. Urmston Manor are striving to empower and include residents, to give residents, their friends and their loved ones a voice in the functioning of the home.
Downloads
File download
Urmston manor Enter and view report
