Enter and view at The Knoll
The Knoll is a residential home that can provide care for up to ten residents. At the time of our visit there were nine residents, however the remaining vacancy had just been filled.
Findings
- The Manager kindly agreed to mail out 10 questionnaires to relatives of residents living at the home, three completed questionnaires were returned to us. The completed relatives’ questionnaires we received informed us that residents living at The Knoll Residential Home were treated with kindness and compassion.
- On entering the home, there is a large variety of notice boards displayed on the walls with information for residents and visitors.
- On the day of the visit we observed the Manager and staff interacting with residents in a friendly and responsive manner. The members of staff we spoke to told us that they were extremely happy working at the home and that the Manager was very approachable and supportive.
- A CQC inspection of The Knoll took place in June 2017. Following the inspection, the home was given a ‘Good’ rating. You can view the CQC report on their website.
- The owners of the Knoll Residential Home and its sister home Fairways Residential Home have taken ownership of a brand-new purpose-built care home [Bowfell House] situated in the Flixton area of Urmston. The new home will accommodate up to 40 residents and is scheduled to be completed in summer 2019. The residents and staff will move from the Knoll’s current address to Bowfell House following building completion
Recommendations
- Consider encouraging staff to speak to relatives about their loved one’s general health, hobbies and interests.
- Consider how to include extra seating for visitors in the communal lounge areas.
- Consider improving the signage to various areas of the home to enable visitors to navigate the home.
Good practice
The Knoll Manager has taken advantage of a Trafford Local Authority Partnership initiative at a cost of £500 to obtain 50 credits to enable staff working at the home to access an assortment of relevant training. The Knoll Manager informed us that obtaining training for staff is a costly business and since the austerity measure taken by Local Authorities meant the end to free training the benefits of accessing training through this initiative far outweighs the initial costs
Downloads
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