We visited Woodend care home and spoke to staff and residents about the care and service they offer. This report contains our findings and recommendations we put forward following the visit.
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
We visited Lynwood Lodge and spoke to staff and residents about the care they received. This report contains our findings and recommendations we put forward for improvements.